RETURN & EXCHANGE POLICY
In order to let you get a assured shopping experience on Aaareplica store. Aaareplica provide a 30-day return and exchange service for each order.
If you want to apply for a return, please contact aaareplica customer service via whatsapp or email. Before returning the product, please ensure that the product is in a brand new state: keep all labels intact, and ensure the goods not used, not worn, not changed or not cleaned, etc. If you meet the return and exchange conditions within the specified time, you can enjoy the return and exchange service, otherwise, we will not accept returns and exchanges.
—-If it is not a quality problem and the buyer want to return or exchange the goods, the buyer has to pay all shipping costs. We support returns or exchanges.
—-If the product has quality problems or the model and size are inconsistent with the order, we will be responsible.
—-If the goods are intercepted by the customs, we will send them to you again.
Returns and exchanges are not accepted in the following situations:
1) Commodities that have been used, damaged, changed or cleaned.
2) You ordered the wrong model or size of the product yourself.
3) Goods whose outer packaging is damaged due to irresistible factors in the shipping process and require return.
4) Commodities that exceed the 30 days return period.
We are confident that you will be happy with your purchase from us because each piece is inspected for quality manually. However, we understand that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction with our products and services is our top priority.
If for any reason you are not content with your purchase, please contact us immediately.
We will provide instructions on where to return your item(s). You must return the product(s) within 7 days of receipt for a refund. You must send your returned package via courier, at your own expense, and provide us with a tracking number in order for a refund to be issued.
Refunds are made in the same form as the initial payment (ie. refunded on your credit card) and may take up to seven business days to process after we receive the returned goods. During the 6-month warranty period, we will repair any problem we can that you might have with the product.
Kindly include the below information when contacting us. This will speed up the processing of your return.
Information To Provide:
Your full name, the date the order was placed, your order number, and the date when the order was received
A list of the replica product(s) to be fixed or refunded
The reason for the return of the products
Delivery is guaranteed! If your shipment is lost or seized, we will reship once at our expense.
Your purchases will be sent directly by courier from China to your door. You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number, you can track the progress of your purchase.
Please allow 15-30 days for the delivery of your order.
Please make sure you enter the correct shipping address and contact number.
We are not responsible for reshipment if you provided us with an incorrect address.
We are not responsible for any import tax charged to your package.
Shipping time is approx 15-20 days
We have the right to select our customers
We promise to comply with the following conditions, from the date of product sale (based on the actual date of receipt) can be returned within 30 days. Customers can submit a return application online or contact the AA Replica customer service center for return and exchange(Customer service contact: [email protected]).
Special reminder: You need to send the package back to China, we don’t have any overseas warehouse. After contacting Customer Service, we will provide you with a Chinese return address. We are not responsible for the parcel being detained by customs. We won’t refund until we receive the goods.
🔺If the problem is caused by us, we will start the after-sales process for you according to the problem situation, and provide services such as refund, exchange, resend, and partial cash compensation. Please feedback the problem in time and communicate with customer service.
Aaareplica reminds you that after ordering successfully, please pay attention to your WhatsApp or email. If you fail to receive the customer service information in time, please check the spam mailbox or leave a message to the customer service. The home page of the website has relevant contact information marked on it. Only by establishing and maintaining contact can you go smoothly Initiate and proceed with the shipping process. Regardless of any problem, we can solve it for you through effective communication, please don’t worry.
🔺Most packages that cannot be successfully delivered are usually caused by the incomplete address filled in by the customer. Please be sure to fill in the address carefully when placing an order. You should also specify the address to the sect number, apartment number, etc. It is not possible to fill in just the street name. If the package is returned due to the customer’s reasons such as the address is not detailed. There is no fixed time limit, and it usually takes several months to wait. So please be sure to fill in your valid receiving information carefully.
🔺The following disputes usually arise when a package is lost. The logistics tracking page shows that the receipt was successful, but the customer responded that the package was not received after inspection. If this happens, please contact customer service in time. The customer service will guide you to call the post office and provide the logistics number to let the customer The local post office conducts a coordinated investigation. If it is finally confirmed that the package is lost, please directly complain to the local post office. The reason for the complaint: the package is lost, obtain the complaint number, and provide the complaint number to the customer service. The customer service will feed back to the third-party logistics company and upgrade the lost complaint investigation. and provide you with a solution.